Medfusion Implementation and Support

Streamlined implementation and customer-centric support will have you up and running and successfully communicating with your patients in no time.

Implementation

The success of a practice-patient communication solution goes beyond robust and feature-rich products. You need timely and capable implementation, coupled with helpful product trainings and customer-focused support.

At Medfusion, our unique implementation methodology will have you up and running with your portal applications within two weeks of your first implementation call. That means two weeks to delivering value to your patients. Two weeks to delivering results to your practice.

Our methodology is practiced and precise, honed by over 4,000 implementations for 15,000 providers serving over 1,000,000 patients, with 1,000 new patients being added each day. Our trained implementation coordinators act as your dedicated account managers, working with you throughout your implementation to launch.

And the expertise doesn't stop there: we know that your success depends on the use and adoption of your practice-patient portal solution by your patients. We help you there too: with practice marketing guidelines and checklists to ensure that your patients are aware of your new patient portal solution and are eager to sign up.

If you have also purchased a Medfusion website, our graphics design experts can help you customize your medical website to reflect the uniqueness in brand, identity, and functionality that represents your healthcare practice.

During your implementation you will have the opportunity to attend several user-friendly and convenient training courses. We offer two types of training courses: "live" web-based courses taught real-time by trained instructors over the web, or interactive video-based training where you can watch and learn specifically on your time.

Both types of training courses offer the same content: you decide which fits your requirements better. Web-based, video, or a combination of the two.

Medfusion is here to support you even after your medical website and portal solutions are launched. Dedicated support personnel can be reached via phone or email to help ensure an ongoing positive experience with your solution.